Support
How can we help?
Reach the Creative Strategies research team directly at max@creativestrategies.com or create a support ticket with the form.
Sign-in and account access
Sign-in codes come from the Creative Strategies Atlas sender and expire after 10 minutes — check spam if one doesn’t arrive, then request a fresh code. If a passkey stops working, the emailed code always works as a fallback.
Subscription and billing
Newsletter subscriptions are managed on Substack. Research Desk and Models subscriptions are managed through the subscription page. Portal access syncs from your subscription automatically; if it looks out of date after a change, send us a message below.
Research agent and connected apps
The research agent, the ChatGPT app, Claude connectors, and the iOS app all use your portal account. For a problem with a specific agent answer, include its Response ID (from the answer’s menu) so we can pull the exact logs.
Privacy and data requests
To access, export, or delete your data, email us or use the form — see the privacy policy for details on what we store.